The purpose of this privacy policy is to inform you about how your data is being handled by us. You have certain rights in relation to your data, including the right to revoke your consent and the right to object to processing based on legitimate interests, profiling (including the use of custom and lookalike/similar audiences), and direct marketing. At any time, you can exercise your rights by emailing us at info@claims4u.org. For further details about our processing and your rights, please see below.
Any personal data collected by Claim4u is used in accordance with data protection legislation.
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Claims4u is a claims management company and a trading style of Moneycornershop Limited who are authorised and regulated by the Financial Conduct Authority FRN 739674, registered in England and Wales (company number: 08813427 ), whose registered office address is 9 Stoughton Road, Oadby, Leicester LE2 4DS.
Our Head office address for all correspondence is 2 – 4 St Georges Way, Leicester, LE1 1SH.
For the purposes of the General Data Protection Regulation (the “GDPR”), Moneycornershop Limited is the controller in relation to your data. We are registered as a controller with the UK’s supervisory authority: Information Commissioner’s Office (ICO) under registration number ZA230259 . You can confirm our registration here: www.ico.org.uk.
Our website allows users to request information or express interest in specific products or services (the “Service”).
Our role is to connect individuals seeking the Service with relevant providers (“Service Providers”).
If you would like to submit an enquiry for a Service, simply complete and submit our webform.
Once we receive your enquiry, we will match you with one or more Service Providers who can meet your needs. To facilitate this, we share the information you provide with the relevant Service Provider(s).
We will inform the Service Providers about your requirements, and they will contact you directly regarding your enquiry.
You are free to choose whether to proceed with any of the Service Providers, and there is no obligation to use their services.
Except as stated in this Privacy Policy, we do not share your data with any third parties or use it for any other purpose, other than on an aggregated and anonymous basis. We do not transfer your data to advertising networks or use it to build user profiles.
If you complete our webform in order to submit and enquiry, it will ask you for your contact details, such as your name, email address, telephone number.
Our webform will also ask for information regarding your Product requirements.
From time to time, we change our webforms, and so they may ask you for other information. It will always be clear from the webform what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.
If we call you in response to you completing our webform, we may ask you for additional information to do with your request.
If you have completed a webform we may ask you for information about your health including sensitive personal data.
We will only ask you information about your health where it is relevant to your request, and we will only collect this type of information with your consent.
We also store and share Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.
We digitally monitor and/or record calls between you and us for the purposes of quality control and staff training. Also, occasionally, we may need to provide Service Providers with limited access to such recordings in order to resolve disputes. Please be aware that sensitive personal data may be recorded where you voluntarily disclose health information to us over the phone.
Additionally, we might collect data about you if you:
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. At the bottom of this policy, we have included a table, setting out what cookies we use, and the purposes for which we use them.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address.
From time to time, we also share IP addresses with Service Providers to enable Service Providers to verify that requests for Quotes have come from a particular country.
We use your data (described above) in the following ways.
As explained above, if you submit our webform, we’ll pass your request to one or more relevant Service Providers. We will do this in a secure way. For example, using HTTP Secure (HTTPS), which means the data is encrypted. The Service Providers then contact you directly. They may contact you by telephone, text/SMS or email.
Before we pass your request to any Service Providers, our service may involve an element of automated decision-making. We will assess your Product requirements based on the information you have provided us and pass your request to such Service Providers that would like to receive requests for services at the time your request is made.
Some Service Providers may pass your data to third-party credit check agencies as part of your application for specific financial products.
For certain Products, before connecting you with relevant Service Providers, we may call you to confirm your details or requirements.
We may also call you to ask about your experience using our site and service, and dealing with the Service Providers with which we connected you.
If you use our request service, then, as an existing user, we would like to email you, or send you text/SMS messages, about similar products and services for which we think you might like quotes or information (“Other Products”). Sometimes your mobile network provider may charge you for such SMS messages.
You will always be given an opportunity to opt out of such messages before we send them, and we will not send such messages if you have opted out.
We like to work with Facebook, Google and other platforms (“Platforms”) to reach out to you with adverts for Other Products. We also like to use Platforms to reach out to other people who might like to use our quote request service.
We do this in two ways. In both cases, your data, along with other data, is used to create a custom audience and/or a lookalike/similar audience. Whenever an audience is shared with a Platform, the data is first hashed and pseudonymised, meaning that any data within the audience that could identify a person is replaced with an artificial identifier. So, the process is secure. Also, we don’t share more data than we need to for the purpose of creating the audience.
As we explain below, at any time, you may object to such activity by emailing us at info@claims4u.org.
We may use data collected in our app to better understand how you interact with our content and track the relevance of our marketing campaigns to your interests.
To verify that your webform submission is a genuine request – But only where your submission relates to some of the Financial Services products or services Claims4u markets for.
From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for services or an enquiry that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing. We may also use such data to create custom and lookalike/similar audiences, as explained above.
We work with a number of suppliers, who process data on our behalf. These include cloud storage providers, email service providers, and cloud telephony providers. We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.
Depending on the countries in which you’re looking for Service Providers, we may transfer your data outside the UK. As of 1 January 2021, the UK is no longer a part of the European Economic Area (the “EEA”). This means that your data may be transferred outside of the UK to countries inside the EEA, or to another country outside of the EEA. For example, if you’re looking for Service Providers in the Australia, we may need to transfer your data to Australia.
Although the UK is no longer part of the EEA, we will still hold your data to the same level of protection as we did when we were part of the EEA. This means that for any transfer of your data outside of the UK, we will continue to take steps to ensure that it is protected to the same level of protection that applies to transfers of data outside of the EEA.
Certain countries have a European Commission adequacy decision, which means they are considered to offer an adequate level of data protection and we will continue to only transfer data to those countries on this basis.
Other countries do not have the same level of legal protection as countries in the EEA, or with an adequacy decision. If we do transfer your data in this way, we will take steps to ensure that it is protected to the same levels that apply in the EEA. This may include, for example, adopting the EU’s standard contractual clauses.
We retain your information for as long as is necessary for the purpose for which it was originally obtained.
We have some legal and regulatory obligations to hold certain pieces of information for specific timeframes for example, we are required to keep a copy of telephone call recordings for a period of 12 months after our last contact with you.
Where we have provided a service to you, we will hold all information relevant to this for 6 years to enable us to defend any claims/complaints made about our service. Information relating to any complaints will be held for a further 3 years.
We also need to keep some of your information for our accounting and reporting requirements.
Your contact details will be held for the purposes of direct marketing for 5 years, this is to enable us to let you know about new products or services that may be of interest to you as detailed above.
This Privacy Policy sets out (above) how we use your data. Under the GDPR, controllers must have a valid lawful basis for each processing activity that they undertake. This section sets out our lawful basis for each activity.
| Activity | Lawful Basis under the GDPR | Your Rights |
|---|---|---|
| To connect you with relevant Service Providers, including in respect of certain health-related Products | Consent | To withdraw your consent, as explained below |
| The automated decision-making explained above | Legitimate interests | You have the right to object to processing based on legitimate interests |
| Using and sharing IP addresses | Legitimate interests | You have the right to object to processing based on legitimate interests |
| To email you regarding a partially completed webform | Legitimate interests | You have the right to object to processing based on legitimate interests |
| To call you to confirm your details or requirements | Consent | To withdraw your consent, as explained below |
| To call you to book an appointment | Consent | To withdraw your consent, as explained below |
| Sharing call recordings with Service Providers | Legitimate interests | To object to processing based on legitimate interests |
| To email or SMS message you about similar products and services | Legitimate interests* | To object to processing based on legitimate interests. You also have the right to object to direct marketing |
| To create custom and lookalike/similar audiences | Legitimate interests | You have the right to object to processing based on legitimate interests |
| Receiving data from Service Providers | Legitimate interests | You have the right to object to processing based on legitimate interests |
| To email or SMS message you with more information about the products or services that you have shown an interest in | Consent | To withdraw your consent, by clicking the unsubscribe link in the email or SMS message as applicable. |
| To improve your in-app experience and for marketing attribution | Legitimate interests | You have the right to object to processing based on legitimate interests |
| To verify that your webform submission is a genuine request (only where your submission relates to a finance product or service) | Legitimate interests | You have the right to object to processing based on legitimate interests |
*Under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), we send such emails on the basis of the existing customer (soft opt-in) exemption.
In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interests assessment.
Your rights will be determined by the country in which you reside. If you reside in the European Economic Area or the United Kingdom, you have certain rights under GDPR in relation to your personal data. In relation to our site, and the service that we provide, those rights are set out in the table above. We further explain these rights, and your other rights, below.
Right of access – You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.
Right of rectification – If personal information that we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.
Right of erasure – In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).
Right to object to or restrict processing – In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.
Right of data portability – In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.
Right to withdraw consent – In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. You can exercise this right by emailing us at info@claims4u.org.
As explained above, you can exercise your right to withdraw consent by emailing us at info@claims4u.org.
If you wish to exercise any of your other rights under the GDPR or if you wish to discuss our use of your data, please email us at info@claims4u.org. Alternatively, you can write to us at the address set out above, or inform us over the phone by calling 0331 630 4349.
Our lead supervisory authority for the processing set out in this Privacy Policy is the UK Information Commissioner’s Office (ICO). If you are unhappy with how we have processed your data, you have the right to make a complaint to the ICO.
We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as “processors” of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to protect the rights, property, or safety, of our business, our customers or others. This includes, in specific cases, exchanging information with other organisations for the purposes of fraud protection.
We will not transfer any data outside the European Economic Area (EEA) and if there is a requirement for us to do so in our business dealing we will ensure consent and other measures are in place to protect personal data.
If you have any questions regarding this Privacy Policy, or any questions relating to data protection or privacy, you can contact us at info@claims4u.org.
Alternatively, you can write to us at the address set out in the ‘About Us’ section above.
Claims4u can be contacted directly via telephone – 0331 630 4349
| Cookie | Purpose |
|---|---|
| Universal Analytics (Google) | These cookies collect information about how visitors use our website. We use the information to compile reports and to make improvements. The cookies collect information in an anonymous form, including where visitors have come to the website from and the pages they visited. To opt-out: https://tools.google.com/dlpage/gaoptout |
| Adwords Retargeting (Google) | These cookies are used to adjust the targeting of our paid search and display advertising to show ads to users who have previously been to our sites and/or engaged with our page such as completing a form. They contain no personal information. |
| Adwords Conversion Tracking | These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information. |
| Bing Conversion Tracking | These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information. |
| Facebook Pixel | These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on Facebook. To opt-out: https://www.facebook.com/policies/cookies/ |
| Twitter Pixel | These cookies measure ad conversions and optimise advertising campaigns served on Twitter. To opt-out: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads |
| LinkedIn Pixel | These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on LinkedIn. To opt-out: https://www.linkedin.com/legal/cookie-policy |
| Adsense | AdSense uses cookies to improve advertising e.g. displaying targeted advertisements and avoiding showing advertisements that the user has already seen. These cookies contain no personally identifiable information. |
From time to time, we may update this Privacy Policy. This Privacy Policy is our most up-to-date version and it supersedes any earlier version.
Last reviewed: 15/05/2025
Claims4u is a trading style of Moneycornershop Limited who are authorised and regulated by the Financial Conduct Authority FRN 739674 This site is owned and operated by Moneycornershop Limited which is registered in England and Wales. Registered number: 08813427. Registered office: 9 Stoughton Road, Leicester, LE2 4DS. Claims4u is a claims management company who receives a referral fee for passing your case to our partner solicitor firm(s). Information Commissioners Office registration number ZA230259.
