Are you a Housing Association or Council tenant?
Sky News 27/10/2025 | Awaab Ishak died in 2020 from a severe respiratory illness caused by prolonged exposure to the mould in his family’s housing association flat in Rochdale, Greater Manchester.
Yahoo News 11/06/2025 | 11,955 Stoke-on-Trent tenants demand action over mouldy and damp council houses. Almost 12,000 council house tenants have complained about living in damp and mouldy properties in a 17-month period.
BBC News 06/06/2025 | Baby’s death sparks protest against housing group. The death of a 15-week-old baby who lived in a Camden flat, managed by housing association Notting Hill Genesis, led to a protest outside its headquarters on Friday.
Channel 4 News 29/05/2025 | ‘People feel dehumanised’ social housing complaints rise 400%.
BBC News 14/04/2025 | We’re treated like peasants, say tenants in fight over mouldy homes
ITV News 14/04/2025 | Tense meeting between social housing tenants and companies responsible for the state of their homes.
BBC Panorama 10/02/2025 | Britains Mouldy Homes.
The Sun 11/01/2025 | Tenants could be owed compensation worth thousands over issues including mould and leaks- could you claim?TENANTS in social housing could be owed compensation of up to £20,000 over issues including mould and leaks.
BBC News 21/11/2024 | Southern Housing tenants in damp and mould ‘hell’ Residents of one of the UK’s biggest housing associations have compared their homes to “hell”.
BBC News 04/11/2024 | Vulnerable tenants left ‘forgotten’ in unsafe homes. Vulnerable tenants living in properties managed by one of the biggest housing associations in the UK have told the BBC they are living in dangerous, dirty conditions, some without basic amenities such as a shower or secure front door.
Inside Housing 31/05/24 | Haringey Council has approved an extra £6.9m to help tackle the more than 1,000 legal disrepair claims it is facing.
The Sun 01/05/2024 | HOUSE OF HORRORS My daughter, 4, was hospitalised by mould and damp in our council house – I’m so upset and angry
Channel 4 News 30/04/2024 | Why ‘no win, no fee’ solicitors are taking on councils over social housing.
Hull Live 20/03/2024 | Hull housing disrepair claims rocket ‘as law firms run daytime TV ads’ Hull City Council unable to keep up with number of claims, as fuel poverty adds to repair problems.
The London Standard 04/12/2023 | London council ordered to pay £50,000 to woman forced to live in mouldy home. Hammersmith and Fulham Council ‘chose to ignore’ a resident’s struggles with leaks, damp, mould and cracked walls.
Inside Housing 28/09/2023 | Large council’s disrepair cases up 1,584% in five years. According to a recently published report on Sheffield City Council’s housing disrepair cases, the number of new cases the council received as of April 2018 was 117, compared with 1,970 as of April 2023.
BBC News 14/09/2023 | Sheffield City Council faces rocketing house disrepair cases
The Sun 20/07/2023 | New rules to help social housing tenants with difficult landlords – including unlimited fines, Gove reveals. NEW rules to tackle dodgy social housing landlords were announced by Levelling Up and Housing Secretary Michael Gove today.
Daily Mail 22/06/2023 | Council is forced to pay single mother-of-three £2,500 in damages after they failed to get rid of ‘toxic mould’ which plagued her home for three years and made her life a ‘living nightmare’.
Shelter 22/06/2023 | A landlord’s obligations to carry out repairs under section 11 Landlord and Tenant Act 1985 and express terms in the tenancy agreement.
The Sun 10/04/2023 | RENTER RIGHTS I got £3,000 compensation from my landlord after my home was riddled with mould and damp – how you can too.
ITV News 15/12/2022 | Tenants feel ‘forgotten and neglected’ as landlords face unprecedented number of complaints.
The Guardian 27/06/2022 | The TikTok star taking on poor social housing | Made in Britain.
Inside Housing 21/02/2022 | Councils spend £45m on legal disrepair claims in four years. In the four years up to the end of March 2021, 70 authorities which provided figures faced 11,996 claims, with 55 paying out a total of £45.4m dealing with claims.
Good Morning Britain 04/01/2022 | Landlords Warned About Risk To Life From Damp & Mould.
ITV News 26/10/2021 | ‘There needs to be change’: The damning housing report sparked by ITV News investigation.
ITV News 24/06/2021 | National Housing Federation sorry for ‘unacceptable’ state of homes exposed by ITV News.
If your council or housing association has ignored necessary repairs, making a claim is easier than you think. Thousands of tenants don’t realise their rights when landlords fail to carry out essential repairs. We can help ensure your landlord completes the necessary work within a set timeframe plus claim compensation for the inconvenience and distress caused.
There’s a six-year limitation on these claims, meaning you must act within six years of first reporting the issue. If the problem has lasted longer, you can still claim—but compensation will be limited to six years.
We do not run the claims process, but introduce consumers to selected law firms who will ascertain the validity of a consumer claim and then run the claim if it meets their criteria.
You don’t have to use a claims management company to make a claim you can complain directly to your landlord for free, and if not successful, you may be able to make a claim using the Housing Ombudsman Service.
Living with damp and mould can be distressing, leading to unpleasant odors, damage to clothing, and serious respiratory illnesses, especially for young children and vulnerable individuals. Landlords often blame tenants for condensation issues, but this is not always the case. Our expert surveyors can assess the root cause and determine if you have a valid claim. If you believe your lifestyle is not to blame for damp or mould, contact us today.
Cracked, brittle, or crumbling plaster often indicates penetrating or rising damp caused by faulty brickwork or external wall damage. If left untreated, this can worsen over time. Your landlord is responsible for both repairing the internal plaster and fixing the external brickwork to prevent further issues.
If your home includes a boiler and central heating system, your landlord is responsible for ensuring it remains in safe working order, providing sufficient heating and hot water. You should not have to endure a cold, damp home, legal protections exist to hold landlords accountable.
Faulty windows, failed double glazing, and poor insulation can lead to excessive heat loss, condensation, and water penetration. This can create an uncomfortable living environment and impact your health. Your landlord is responsible for repairing defective windows if they refuse, you may have grounds for a claim.
Electrical safety is a legal requirement. Exposed wires, damaged outlets, or faulty electrical systems can pose a serious hazard. If your landlord fails to act, you may be able to take emergency court action to force necessary repairs. Additionally, if the ventilation fan in your kitchen or bathroom is broken, your landlord must fix or replace it to prevent excessive condensation and damp-related damage.
Our Simple 3 Step Process
Submit your enquiry in just 60 seconds using our simple online form to find out if you qualify.
Our specialist agents will contact you to review your claim, assess your eligibility, and determine the potential value of your compensation.
If you qualify, our legal partners will take immediate action to secure the compensation you deserve and ensure all necessary repair work is carried out.
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A disrepair house claim occurs when the tenant has reported an issue to the landlord and has given them sufficient time to carry out the repairs and has failed to carry out the required repairs or ignored you completely. You can take legal action against the landlord to ensure you make them fix the disrepair and potentially pay you compensation for your trouble.
The claims process can take anywhere from a few weeks to over 12 months depending on your landlord. Our partner law firm will do everything they can to get your landlord to carry out the repairs without delay following our initial contact.
No you do not need to pay anything upfront.
No, there are laws in place protecting tenants from being evicted for starting a housing disrepair compensation claim against their landlord. Under Section 11 of the Landlord and Tenant Act (1985) landlords are legally obligated to keep the property in a good state of repair. It is their legal responsibility to act in your best interests.
You can provide Texts, emails or phone records. Your housing file may also contain recorded complaints as landlords are legally required to document them.
There are various types of housing disrepair we have seen over the years, including claims for dampness and mould, unsafe flooring and staircases, faulty electrics, gas and water leaks, faulty or unsafe heating systems, rat, mice and insect infestations and issues with other parts of the home like broken fences, gates, and loose tiles and brickwork.
Making a disrepair claim with Claims4u is relatively simple. You only need to get in touch with our team and provide a few details to help determine if you’re eligible. We will then gather evidence and start working on the claim. We will be with you every step of the way, ensuring you get maximum compensation for your trouble.
You need to notify your landlord about the disrepair as soon as you discover your disrepair. Otherwise, you will not be able to make a claim. You are required to notify your landlord via email, text message, letter or in person. However, we encourage you to record the conversation if you need to file a claim. The landlord has a minimum of 21 days to respond before you can file a housing disrepair claim.
Every housing disrepair claim is different, and the settlement varies depending on severity. We cannot determine how much you may be entitled to until you contact our experts. However, we can detail what damages you can seek to give you a clear idea of how much you can claim. These include damage to personal property due to the disrepair, and general inconvenience and suffering.
To lodge a successful claim you will need to provide some evidence such as a copy of your tenancy agreement, copies of your correspondence between you and your landlord in the form of texts, emails, or letters, photos of the disrepair if possible, photos of your damaged personal property with receipts if you’ve had replace some items, and any other expert evidence that will facilitate a successful disrepair claim.
Submit a claim enquiry
Receive a phone call to discuss the issues with your home
Gather evidence
Our team will create a case, we will keep you updated
Receive compensation
For a housing disrepair claim, you don’t have to worry about paying anything upfront. In the event that your claim is successful, a fee will be charged. The solicitor we appoint to your case will charge a success fee that will be 30% inclusive of VAT of your compensation. Should you cancel outside of the cooling off period, a termination fee may be charged, this is based on time spent on your claim, or if your case does not proceed because you do not cooperate fully with your solicitor by, for example, deliberately misleading your solicitor, failing to attend a court hearing, or not allowing an expert examination of the disrepair.
Claims4u is a Claims Management Company and a trading style of Moneycornershop Limited who are authorised and regulated by the Financial Conduct Authority FRN 739674. This site is owned and operated by Moneycornershop Limited which is registered in England and Wales. Registered number: 08813427. Registered office: 9 Stoughton Road, Leicester, LE2 4DS. Claims4u receives a referral fee for passing your case to our partner solicitor firm(s). Information Commissioners Office registration number ZA230259.
